Have you ever thought, “I don’t know what
to talk about when I meet people?”
While business owners may be passionate about their
services or products, for some the prospect of networking
can cause anxiety. The success of your company,
however, depends on attracting new customers or clients and then building on
those relationships. The key word is relationships because that is what networking
is all about.
Some people think networking events are a time to “make the sale” and
if nothing happens immediately, the experience was a failure. But networking
is not selling. It may set the stage for future sales, but really effective networking
is all about relationship building.
Successful entrepreneurs map out a networking strategy.They
realize time must be devoted to developing and nurturing
their people network.
Investigate Potential Groups
One of the first steps is to determine or reassess
which groups to join. There are many organizations
available to entrepreneurs such as Chambers of Commerce,
the Entrepreneur’s Exchange, Network Referral Groups and other Leads Groups.
There are also industry trade associations that might be appropriate to investigate.
But business people often make the mistake of joining groups without checking
them out first.
How do you find just the right organization for your
purpose? Ask colleagues, other people you know in the
same industry or those who are successful. Ask your
customers/clients about the groups to which they belong. You want to be where
your target markets get together.
Attend as a guest and see if particular groups meet
your needs. Talk to members and read the organizations’ newsletters.
Are the
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leaders and members excited about the groups? Are they
welcoming? Are their programs of interest to you?
Once you have selected groups to join, avoid the second
mistake business people make which is to not actively
participate. To build relationships you need to
attend on a regular basis so that people get to know what they can count
on you for and you can learn how to assist them. Networking
events are the place to
establish your reputation and to exchange helpful resources.
Concentrate on Learning Networking Skills
How many times has someone asked you, “what’s new?” and you
answered, “Not much.”
People respond with similar rituals all the time. But
those comments are conversation stoppers and don’t further the relationship. Instead, think about what
information, resources or tips you can give to others and what knowledge, help
or skills you need -before you attend an event. Networking experts, Anne Baber
and Lynne Waymon of Contacts Count, call this exercise creating your “Agenda.”
Prepare some conversation openers as well. This is
helpful when the person to whom you are speaking is not
responsive. Asking interesting questions
can move
the conversation and relationship in the right direction.
Simply inquiring about what a person does in a typical
day or why he/she attends a meeting can start things
off. Then by listening intently,
follow-up questions
will occur to you. As the conversation moves forward you can talk
about your interests as well.
“I have a home-based business and I’d like to find a good accountant,” you
could say. People love to make referrals and introductions, so
stating what you need will deepen a relationship.
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Another very important
skill to cultivate is learning people’s names and teaching
them yours. Linger over introductions and really concentrate
on names
by repeating theirs and then stating your first name twice. “I’m
Claire, Claire Johnson.” It will do you no good if you forget a name
10 seconds after hearing it, particularly if you want to introduce that person
to
someone else.
Describing what you do, rather than stating your title or
occupation is also a technique to use. When developing your
message, consider how you help or
promote customers/clients. Follow that with a specific example that differentiates
you
from other people in the same industry.
If you need to brush up in any of these areas, there are
courses in networking, such as those offered at Anne Arundel
Community College.
Networking opportunities are around you everywhere – from the formal business
venue to the backyard barbecue. Relationships develop with each exchange you
have and by first putting the emphasis on how you can help others. People, in
turn, will want to reciprocate once trust is firmly in place.
A solid network is a valuable tool to bringing in, keeping
and growing your customer base.
©
2005, Marcia Hall and Associates
Marcia Hall is President and CEO of Marcia Hall & Associates, LLC, providing
workshops and training in business networking and communication skills, a Certified
Contacts Count presenter and an instructor at Anne Arundel Community College.
http://www.marciahallassociates.com, mhall@marciahallassociates.com,
410-987-0857
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