Whether you promote your business with brochures,
sales letters, a web site, or any other written materials,
avoiding these three common mistakes will help you to
connect more effectively with your prospects and clients.
Mistake #1: Trying to accomplish too much with a single
marketing piece
You didn’t agree to marry your spouse on the basis of one intriguing personal
ad or one casual social conversation, did you? Expecting a marketing piece to
explain your business top to bottom and land the sale is equally unrealistic.
Any promotional piece is just the beginning of a relationship, and the goal is
to help get you a first date (a meeting or a phone call) with a prospect.
Choose one or, at the most two, realistic aims for
each marketing piece. Here’s
a quick list of some actionable items for prospects:
•
Call for information about a specific service or product you offer (example:
Call now to find out how to use direct mail to fill your pipeline with leads)
•
Call or email for a free report, white paper, or article reprint
•
Contact you for an appointment
•
Contact you for a free, no obligation, no hard-sell consultation
Mistake #2: Lack of focus
If you’re like most businesses, you offer a variety of services and have
several different types of clients. When introducing your business to a new prospect,
the temptation is to give her a lengthy laundry list of everything you do. The
result is that the prospect gets no clear impression at all of what you do, because
you seem to do everything.
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To avoid this mistake, target your marketing materials more
precisely. Segment your market by the type of clients you
serve - entrepreneurs vs. corporations, for example - or
by services – training and seminars, individual coaching,
and corporate HR consulting. Create a separate brochure,
letter, or web page for each segment. The result: a stronger
connection with each prospect.
Mistake #3 – “It’s all about me.”
Don’t lead off in your marketing materials by talking about yourself. Knowing
when and how to introduce your background and credentials is a bit tricky. You
think that by saying “I am a Ph.D. in widget maximization and have 47 years
of experience in the industry,” he’s hearing, “I understand
and can solve your widget issues.” He’s not. Your prospect assumes
from the get-go that you have the credentials, so it’s not the first
thing he wants to know about you.
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Think of the old
saying, “They don’t care how much you know until
they know how much you care.” Your prospect first needs
to hear language that demonstrates you really do understand
where he’s coming from when it comes to widget frustration.
The connection that you make here actually happens at an emotional
level. Until you can achieve that connection, he doesn’t
give a hoot about your credentials. Only when he’s convinced
that you may well be The One to solve his problems will he
care enough to check out your background and experience.
© 2004, Eileen Coale
Eileen Coale, owner of Coale Communications, is a freelance
copywriter and small business marketing consultant. For more
information, or to sign up
for her free monthly e-zine, Third Thursday Marketing Tips, visit her web
site at www.eileencoale.com. You can also reach her at 410-757-0821. |